Returns

  • You may return full price items within 14 days of the receipt for a refund or exchange. Please let us know that you are making a return by contacting us confirming your details and the reason for the return.
  • The goods must be unused and in a saleable condition with all the labels and tags attached. Any items returned to us marked or blemished will not be refunded.
  • Refunds will be processed within 14 working days of receipt of your parcel. Please do not contact us before this as this may delay your refund.
  • ALL SALE OR DISCOUNTED ITEMS ARE EXCHANGE ONLY.
  • Goods received via free shipping will have the cost of the shipping deducted from the refund.
  • Additional postage will be charged if you require an exchange.
  • Special orders for items not stocked in store are non returnable.
  • Returns postage is the customer’s responsibility. Please take care how the product is packaged and that you obtain proof of postage, as we cannot be held responsible for returned goods that are damaged or that fail to reach us.
  • Please send any returns to The Toy Shop, 18 Red Lion Yard, Okehampton, Devon EX20 1AW and enclose the receipt or a printed copy of your purchase email. Without this information we cannot process a return of refund.
  • Original delivery charges are non-refundable on unsatisfactory or unsuitable items.
  • This does not affect your statutory rights relating to faulty goods.